Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, registering on, or purchasing digital tickets through Lokaal Go (accessible at lokaalgo.in and associated mobile interfaces), you enter into a legally binding agreement and agree to comply fully with these Terms & Conditions, our Privacy Policy, and applicable event policies.

If you do not agree with any part of these terms, you must refrain from using the platform or completing ticket purchases.

2. User Accounts & Responsibility

When creating an account or completing a booking, you must provide accurate, current, and verifiable contact details, including your registered mobile number and name. You are solely responsible for maintaining the confidentiality of your account credentials and for all actions conducted under your account.

Lokaal Go reserves the right to suspend or terminate accounts that provide falsified information, engage in automated bot scraping, or violate platform integrity guidelines.

3. Lokaal Go’s Role as an Event-Ticketing Platform

Lokaal Go operates primarily as an online ticketing and technology platform facilitating electronic ticket booking, digital QR pass issuance, and event discovery. Lokaal Go acts as an intermediary connecting buyers with independent event organizers.

4. Organizer Responsibility

For third-party events listed on the platform, the designated event organizer is exclusively responsible for:

• Accuracy of event descriptions, schedules, performer lineups, venue locations, and age restrictions.
• Securing all mandatory municipal, police, entertainment, fire, and sound permissions and licenses.
• Venue management, crowd control, health and safety precautions, emergency medical facilities, and security screening.
• Enforcing entry protocols, code of conduct, and prohibited item policies.
• Defining and fulfilling event-specific cancellation and refund rules in accordance with applicable law.

5. Booking Confirmation & Payment

A booking is deemed confirmed only after successful authorization and capture of the full payable amount through an integrated authorized payment gateway, accompanied by the issuance of an Order ID and digital QR pass.

If an attempted transaction deducts money from your bank account or payment instrument but fails to generate a booking confirmation due to network interruption, our system reconciles the transaction automatically and initiates a return to your original payment method.

6. Price Transparency & Breakup

Lokaal Go maintains complete price transparency before payment is initiated. The customer checkout screen provides an itemized breakdown consisting of:

• Base Ticket Price: The ticket face value determined by the organizer across selected tiers.
• Discount / Voucher Deductions: If a valid promotional coupon is applied.
• Platform / Convenience / Service Fee: Technological service charge for platform hosting, QR pass infrastructure, and transaction servicing.
• Applicable GST: Goods and Services Tax charged as required by statutory regulations on applicable platform fees or ticket components.
• Total Payable Amount: The final, all-inclusive sum charged to your payment instrument.

7. Digital Ticket Delivery & QR Validation

Lokaal Go exclusively issues digital tickets and passes. No physical tickets are printed, couriered, or shipped. No Cash on Delivery (COD) services exist.

Confirmed tickets are accessible immediately inside your user account under My Bookings. Attendees can view, download, or present the live QR code directly from their mobile screen at venue gates.

8. Single-Scan QR Validation Rule

9. Anti-Fraud, Resale & Transfer Prohibitions

Unauthorized resale, commercial scalping, ticket duplication, or black-market transfer of Lokaal Go digital passes is strictly prohibited.

Any ticket identified as altered, copied, duplicated, obtained via fraudulent chargeback, or acquired through unauthorized resale channels may be cancelled without prior notice, and admission will be denied at the venue without liability for refund.

Ticket transfers are permitted only if a secure, in-platform transfer feature is explicitly enabled for that particular event.

10. Venue Entry & Admission Rules

Possession of a confirmed digital pass entitles the holder to seek admission, but entry remains strictly subject to organizer and venue security rules. Organizers and venue security personnel reserve the right to:

• Request valid government-issued photo identification matching the attendee details.
• Conduct security body checks, bag inspections, and confiscate prohibited substances, weapons, alcohol, or recording devices.
• Deny entry or eject individuals exhibiting unruly, intoxicated, or disruptive behavior, without refund.

11. Event Rescheduling, Lineup & Venue Changes

Organizers may, under unavoidable operational, legal, meteorological, or force majeure conditions, modify event timings, alter artist lineups, change venues within the designated city, or reschedule dates.

In the event of a significant postponement or cancellation by the organizer, customers will be notified via registered communication channels, and the applicable event refund window will be announced in accordance with our Refund Policy.

12. Refund & Cancellation Policy Reference

All refund and cancellation requests are governed strictly by the published Refund Policy and Cancellation Policy, and the event-specific policy displayed before checkout.

Please review the event-specific refund eligibility tag (e.g. “Refundable” or “Non-Refundable”) on the event page prior to completing your transaction.

13. No-Show & Late Entry Rules

Ticket holders who fail to attend the event (“no-show”), arrive after gate closure times, or are refused entry due to intoxication or non-compliance with venue rules are not eligible for any refund or replacement pass.

14. Fraud Prevention, Suspicious Transaction Review & Chargebacks

Lokaal Go employs automated and manual risk monitoring. If a transaction exhibits suspicious activity, stolen payment credential indicators, or potential cardholder fraud, Lokaal Go reserves the right to place the booking on hold, invalidate passes, or cooperate fully with law enforcement and banking authorities in investigating chargeback disputes.

15. Third-Party Gateways & Services

Payments are processed via authorized third-party payment gateways and aggregators. Users agree to abide by the respective terms of such processing partners. Lokaal Go does not store full credit/debit card numbers, CVVs, or banking credentials.

16. Intellectual Property

All brand elements, platform software, design layouts, digital QR formats, logos, and proprietary assets are the intellectual property of Lokaal Go. Event imagery, trademarks, and performer artwork are the property of their respective creators or organizers.

17. Limitation of Liability

To the maximum extent permitted by applicable Indian law, Lokaal Go, its directors, partners, and affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages, personal injury, property loss, or dissatisfaction arising from event execution, venue conditions, or organizer conduct.

In all circumstances, Lokaal Go’s aggregate liability for verified platform service failure shall be strictly limited to the platform fee amount collected for the specific booking in question.

18. Policy Amendments & Updates

Lokaal Go may update these Terms & Conditions periodically to reflect evolving legal, technological, or operational standards. The “Last updated” notice at the top reflects the effective date of the latest version. Continued use of the platform constitutes acceptance of revised terms.

19. Support Centre & Grievances

For support, booking concerns, refunds, privacy requests, or grievances, please submit a request through the Lokaal Go Support Centre or access our dedicated Grievance Redressal Form.