1. Submit a Support Request
Fill in the required information below to open an official assistance ticket.
2. Assistance Guidelines
Booking & Pass Access
Confirmed passes are accessible immediately under My Bookings. If your pass does not appear after payment completion, submit a request with the payment transaction reference.
Refunds & Cancellations
Refund eligibility depends on the specific organizer event policy. For auto-reconciled failed transactions, funds are returned directly to the source account within 5–7 working days.
Grievance Escalation
For unresolved matters or formal statutory grievances, submit a dedicated request through the Grievance Redressal Form.
Support Availability
Requests submitted through the Lokaal Go Support Centre are prioritized by urgency. Urgent event-day gate entry queries receive expedited handling.
3. Frequently Asked Questions
How do I track the status of my inquiry?
Every submitted request generates a unique Support ID (e.g., LG-SUP-XXXXXX). Keep this ID handy for all follow-up communications.
Can I cancel my ticket through this form?
Cancellation is governed strictly by the organizer's cancellation terms displayed before checkout. If cancellation is permitted for your event, you can initiate it from My Bookings or specify your Booking ID in the form above.