1. Live Event Ticketing Nature
Live Entertainment Ticket Characteristics:
Tickets for live concerts, performances, sports, and cultural festivals represent fixed venue capacity reserved in real-time. Therefore, live-event tickets are not automatically cancellable by default.
Customers may cancel a ticket purchase only if the specific event organizer has explicitly enabled a cancellation policy for that event.
2. Cancellation Eligibility & Cutoff Deadlines
For events where the organizer permits ticket cancellations, the following parameters are established prior to ticket purchase:
- Cutoff Timeline: The event-specific cutoff deadline (e.g., at least 24 hours, 48 hours, or 7 days prior to scheduled event start time) is clearly displayed on the event details page and before checkout.
- Cancellation Charge: The fee or percentage retained by the organizer to cover inventory reservation loss is disclosed upfront.
- Expected Eligible Amount: The net refundable sum payable to the customer after deducting applicable cancellation charges is shown before confirmation and recorded under My Bookings.
3. Cancellation Charges & Net Refundable Sums
Where cancellations are permitted, the organizer may implement a tiered cancellation fee structure based on how far in advance the request is submitted. Platform fees, convenience fees, and applicable statutory taxes incurred during payment processing may remain non-refundable to cover non-recoverable operational costs.
4. Situations When Cancellation is Strictly Unavailable
Cancellation is strictly prohibited and unavailable under the following conditions:
- Once the digital QR pass has been scanned or validated at the venue gate.
- After the official event start time has passed.
- After the displayed organizer cancellation cutoff deadline has elapsed.
- For events explicitly designated as “Non-Cancellable” or “Final Sale.”
- For tickets issued under promotional vouchers, complimentary passes, or invite-only tiers.
5. Immediate Ticket & QR Invalidation
Upon successful processing and approval of a cancellation request, the associated digital ticket and its unique QR pass are immediately invalidated in Lokaal Go’s central database and synchronized across all venue gate scanner devices.
Any subsequent attempt to present or scan an invalidated QR code at the event gate will trigger an immediate rejection notification, and admission will be denied.
6. Ticket Resale & Secure Transfer Rules
To prevent scalping, fraud, and counterfeit ticketing:
- No External Resale: External ticket resale, unauthorized listing on secondary classifieds, or scalping at inflated prices is strictly forbidden. Tickets identified in unauthorized resale listings may be revoked without refund.
- Secure In-Platform Transfer: Ticket transfer to friends or family is permitted only if a secure in-platform transfer feature is explicitly enabled for that specific event. Where enabled, the original QR pass is voided, and a brand-new cryptographic pass is issued directly to the recipient’s registered account.
7. How to Cancel a Booking
- Log in to your account at
lokaalgo.in. - Navigate to My Bookings and select the eligible event pass.
- Verify that the current time is prior to the displayed organizer cancellation cutoff deadline.
- Click “Cancel Booking”, review the displayed cancellation charge and expected eligible refund amount, and confirm your request.
- Upon confirmation, you will receive a cancellation reference code, and the net eligible refund will be routed to your original payment method in accordance with our Refund Policy.
8. Support Centre Inquiries
For support, booking concerns, refunds, privacy requests, or grievances, please submit a request through the Lokaal Go Support Centre.