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Grievance Redressal

Formal statutory grievance redressal mechanism for ticket disputes, privacy concerns, and consumer escalations on Lokaal Go.

Last updated: September 2026
For support, booking concerns, refunds, privacy requests, or grievances, please submit a request through the Lokaal Go Support Centre .

1. Submit Grievance Redressal Form

Submit your concern through this form. A unique Support ID will be generated for tracking.

Provide a public cloud link (Google Drive, Dropbox, or image link) if you have supporting transaction receipts or error screenshots.

2. Redressal Protocol & Timelines

Acknowledgment & Resolution Process:

  • Immediate Acknowledgment: A unique Support ID is generated and provided immediately on screen upon form submission.
  • Internal Investigation: Our compliance team coordinates with the relevant payment gateway, event organizer, or engineering team to audit logs and transaction traces.
  • Resolution Timeline: Grievances are reviewed within 48 business hours and targeted for resolution within 15 working days, subject to external banking or organizer verification times.

3. Covered Grievance Categories

Privacy & Data Rights

Inquiries regarding account records, data access requests, deletion requests, or consent management.

Payment & Gateway Discrepancies

Debited amounts without pass issuance, double debits, or payment gateway reconciliation issues.

Refund Escalations

Delays in approved refund settlement exceeding the standard 5–7 working days processing timeline.

Organizer & Venue Entry Disputes

Wrongful gate refusal despite presenting valid single-scan passes, unexpected event cancellation without communication.