1. 100% Digital Delivery Service
Lokaal Go operates strictly as an electronic ticketing platform. All admission credentials, event passes, and tickets purchased through lokaalgo.in are 100% digital only.
Instant Fulfillment:
Delivery is immediate upon successful payment authorization. There are no shipping transit windows, delays, or physical courier waiting times.
2. Accessing Your QR Ticket in My Bookings
Immediately after completing payment, your digital pass is automatically bound to your account and accessible via:
- Log in to your account on
lokaalgo.in. - Navigate to My Bookings from the navigation menu or user profile.
- Click on the confirmed event pass to reveal your live, secure digital QR code.
- You can present this dynamic QR code directly on your mobile device screen at the venue gate or save an offline version to your device storage.
3. Booking Confirmations & Notifications
In addition to in-app pass availability in My Bookings, an electronic booking confirmation summary containing your unique Order ID, event details, and ticket tier designation is dispatched to your registered email address or phone number, where configured in the product.
Please ensure your registered mobile number and profile details are entered accurately during checkout to receive transactional updates.
4. No Physical Shipping, Paper Tickets, or Courier Services
No Physical Goods or Merchandise Shipping:
Lokaal Go does not print, courier, parcel, or physically deliver any tickets, wristbands, or physical badges to residential or business addresses.
If an event organizer requires wristband exchange at the venue, attendees must present their digital QR pass at the designated on-ground box office or exchange counter to collect their wristband on event day.
5. Non-Availability of Cash on Delivery (COD)
Because all ticketing inventory is reserved in real-time on secure cloud databases:
- No Cash on Delivery (COD) is available or supported.
- All bookings must be prepaid in full using electronic payment methods (UPI, Credit/Debit Card, Net Banking) via integrated payment gateways.
- Unpaid reservations or orders without successful payment confirmation are automatically cancelled after expiration of the reservation countdown timer.
6. Venue Entry & QR Verification Requirements
To ensure smooth venue entry, ticket holders must:
- Ensure their smartphone has sufficient battery charge to display the digital QR pass with adequate screen brightness at the gate.
- Carry a valid government-issued photo ID (Aadhaar, Driving License, Voter ID, or Passport) matching the attendee name on the booking.
- Remember that each QR pass is configured for single-scan validation only. Do not send copies or screenshots of your QR code to others.
7. Assistance for Non-Visible Passes
If funds have been successfully debited from your bank or card but your digital QR pass does not appear in My Bookings within 5 minutes of transaction completion:
- Refresh your browser or log out and log back in to verify session synchronization.
- Check your transaction status with your banking provider to ensure the payment status shows as “Successful” and obtain the bank/gateway transaction reference.
- Submit an urgent assistance ticket via the Lokaal Go Support Centre specifying your registered mobile number, payment transaction reference, and approximate purchase time. Our support team will manually reconcile and link your pass.
8. Support Centre Inquiries
For support, booking concerns, refunds, privacy requests, or grievances, please submit a request through the Lokaal Go Support Centre.