1. Information We Collect
Lokaal Go collects only the personal information essential to facilitate event discovery, user authentication, digital QR ticket generation, and customer assistance:
- Account & Contact Details: Name, registered mobile phone number, and account profile details when you sign up or complete a booking.
- Booking & Ticket Data: Event selected, ticket tier, order identifier, timestamp of purchase, and attendee names associated with passes.
- Technical & Device Information: Browser type, operating system version, device identifiers, and IP address collected automatically for security logging and session preservation.
- Cookies & Analytical Logs: Usage patterns, navigation flow, and anonymous engagement statistics to optimize interface speed and mobile responsiveness.
- Optional Location Permission: If you explicitly enable browser or device location services, we utilize approximate geolocation solely to showcase relevant local events and city recommendations.
2. Payment Data & Financial Credentials
Strict Financial Data Isolation:
All financial checkout transactions are processed directly by certified third-party payment gateways and aggregators. Lokaal Go does not store full credit card numbers, debit card numbers, CVV codes, UPI PINs, or net banking passwords on its servers.
We retain only anonymized transaction references, payment mode labels (e.g., UPI, Card), masked card indicators where provided by gateways, and payment status tokens necessary for order fulfillment, accounting, and refund reconciliation.
3. How We Use Collected Data
Lokaal Go processes your information strictly for legitimate operational purposes:
- Authentication & Verification: Validating accounts and verifying registered mobile credentials via secure OTPs.
- Order Confirmation & QR Delivery: Generating dynamic digital QR tickets and making them instantly accessible in My Bookings.
- Customer Support: Investigating booking discrepancies, payment confirmation queries, and gate-entry validation tickets.
- Refund & Cancellation Processing: Executing approved refund returns and auto-reconciliation of disrupted payments.
- Platform Security & Anti-Fraud: Detecting suspicious chargebacks, preventing ticket scalping, mitigating automated bot traffic, and protecting system integrity.
- Organizer Settlement: Calculating ticket quantities and reconciling net attendee admissions with verified event organizers.
- Service Improvement: Enhancing platform speed, optimizing mobile layouts, and refining event discovery algorithms.
5. Non-Sale of Personal Data
Lokaal Go does not sell personal data.
We never sell, rent, monetize, or trade your personal contact details, mobile numbers, or booking profiles to third-party telemarketers or advertising brokers.
7. Data Retention Guidelines
We retain customer profile and booking records for as long as your account remains active or as required by applicable tax, accounting, audit, and legal dispute resolution regulations in India. When personal data is no longer necessary for operational or statutory purposes, it is securely deleted or pseudonymized.
8. User Rights & Data Requests
As a valued user of Lokaal Go, you retain the right to:
- Access & Review: View your profile and historical bookings inside your user account at any time.
- Correction: Request rectification of inaccurate or outdated contact information.
- Deletion Request: Submit a formal request to purge your account and personal identifiers, subject to ongoing legal or transaction audit requirements.
- Opt-Out: Unsubscribe from non-essential promotional notifications and communications.
9. Security Practices
Lokaal Go implements industry-standard administrative, technological, and physical safeguards—including encrypted HTTPS/TLS transmission, restricted service-role database access, cryptographic QR signatures, and rate-limiting—to protect your personal information against unauthorized access, loss, or alteration.
While we continuously update and enforce robust security protocols, no method of electronic internet transmission or cloud storage can be guaranteed as absolutely invulnerable. Users are encouraged to safeguard their devices and never disclose one-time passwords (OTPs) to anyone.
10. Children & Minor Data Protection
Lokaal Go does not knowingly solicit or collect personal identifiable information from children under the age of 18 without parental or legal guardian consent. If an event is designated for families or children, ticket purchases must be made by an adult parent or guardian.
11. Policy Modifications
We may revise this Privacy Policy periodically to reflect changes in our data-handling practices and platform enhancements. Updates will be indicated by the “Last updated” date at the top of this document.
12. Privacy Inquiries & Support
For support, booking concerns, refunds, privacy requests, or grievances, please submit a request through the Lokaal Go Support Centre.